Sponsors of Customer Excellence Awards
Greater Anglia is proud to be sponsoring this year’s Norfolk Business Awards. We are passionate about delivering excellent customer service and ensuring that the railways play their full part in helping our region to be both economically prosperous and a wonderful place to live. We are therefore committed to consistently raising customer service standards. We now have a complete fleet of brand-new trains, operating on all our Norfolk routes, transforming the travelling environment on all of our routes, providing more comfortable journeys, increasing seating capacity and improving reliability, as part of a £1.4 billion investment programme. Every single carriage has been replaced in the largest ever investment in trains in East Anglia. In Norfolk, all local routes are now operated with high quality, three or four carriage trains (not one, two or three carriages, as before). They are air conditioned and more accessible, with plug and USB points and free wifi. Over the last year we have been taking advantage of the benefits offered by the new trains to deliver record-breaking punctuality across our network. Our teams have also been doing an excellent job of keeping our trains clean and safe. We’re looking forward to welcoming more and more customers back on our trains as we recover from the pandemic and support the sustainable economic development of our region in line with decarbonisation targets. So excellent customer service really is at the heart of our plans to transform our region’s train services.